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Savings & Comparison
The 'Broadway' Support
Stop waiting for 1-800 call centers. We are located at 3310 S Broadway Ave. Ste 224. We provide on-site installation and local, same-day support.
No Hardware Headaches
Upgrade your office with $0 upfront for new phones. We bundle the latest hardware into your service so you don't have to pay thousands on Day 1.
Lower Monthly Costs
Most local offices save 20-30% on their monthly bill by switching from national carriers to our specialized East Texas platform.
Upgrade your phone system
Offering business phone systems in and around Tyler, TX since 2016
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Simple Phones - Easy to use office phones that feel familiar and work every day.
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Local Support - Real East Texas Services - no call center, no ticket black holes.
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Reliable Connection - Clear calls, and fast help when you need it.
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​Call now to learn more about the business phone systems we provide.
Popular VoIP Features
1
Call Recording
Keep your business compliant and your records flawless. Automatically or manually record inbound and outbound calls to review details, resolve disputes instantly, and ensure your team meets industry regulations. All recordings are securely stored and easy to access whenever you need them.
2
Auto Attendant
Give your business an instant professional image. Our virtual receptionist greets every caller, routes them to the correct department or extension, and answers basic questions automatically—24 hours a day, 7 days a week. Eliminate missed calls and long hold times while ensuring your customers always reach the right person.
3
Desktop App
Turn your computer into a fully featured business phone. Make HD calls, send SMS, and manage voicemail directly from your screen. Plus, it keeps your business running during internet outages—if your office Wi-Fi goes down, simply connect your laptop to a mobile hotspot and never miss a customer call.
4
Voicemail to Email
Stay connected to your inbox, even when you're away from your desk. Our system automatically converts your voicemails into audio files and sends them straight to your email with an accurate text transcription. Listen or read your messages instantly from your phone or laptop without ever dialing into a mailbox.
5
Business SMS & Texting
Send and receive professional text messages using your main business number. Text clients updates, confirmations, or quick replies directly from your desktop app or mobile device while keeping your personal cell number private.
6
Virtual Fax (eFax)
Ditch the clunky fax machine. Send and receive secure, HIPAA-compliant faxes directly through your email as PDF attachments. It saves paper, cuts out the extra analog phone line cost, and keeps your records completely digital.
7
Web Portal & Chat
Manage your entire office communications from a single dashboard. Log in to your easy-to-use web portal to see real-time employee presence, review company-wide call history, and instantly chat with your staff. It’s the ultimate control center for managing your team, whether they are at their desks or working remotely.
8
Time Frames
Routing that works around your schedule. Automatically change how your calls are handled based on the time of day, weekends, or holidays. Route after-hours calls straight to a customized voicemail, an emergency cell phone, or an automated message detailing your business hours.
9
Mobile App / Go Mobile
Take your extension anywhere—and keep your business running through emergencies. If your office internet goes down, our mobile app instantly handles your calls over cellular data. Answer calls and text clients on the move while keeping your personal cell number private.
Scale Your Business
Advanced Add-ons
Ring Groups
Never miss a customer lead when the front desk is busy. Route incoming calls to an entire department simultaneously or in a specific sequence, and keep callers holding in a professional queue until a team member is free.
HD Video Meetings
Cancel your expensive third-party video subscriptions. Host face-to-face digital meetings, share your screen, and collaborate with remote staff or clients directly from your built-in web portal or desktop app.
Software Integrations
Connect your phone system to the tools you use every day. Instantly pop up customer profiles when they call, and automatically log call histories directly into your favorite CRM or business management software.
Omniresponse
Stop switching between multiple apps just to talk to your customers. Omniresponse unifies your voice calls, text messages, web chats, and social media inquiries into a single, clean dashboard. Your team can respond to every lead instantly from one screen, ensuring no message ever slips through the cracks.
WHY CHOOSE PLATINUM CS ?
Platinum Communication Offers The Best Business Cloud Phone Systems in East Texas.
100% Cloud-First Reliability
Our enterprise-grade platform guarantees maximum uptime. By hosting your phone system in the cloud, we eliminate clunky office hardware and build structural redundancy directly into your mobile and desktop apps.
On-Site Setup & Local White-Glove Support
Skip the endless hold times of national 1-800 carriers. Based right here on South Broadway Ave, our local team handles your entire migration, customizes your call routing, and provides ongoing, same-day support.
Predictable, All-Inclusive Pricing
Stop paying for hidden fees, long-distance lines, and expensive hardware upgrades. We bundle premium features like Auto-Attendant, Business SMS, and Call Recording into one clear, budget-friendly monthly rate.
At Platinum CS, we believe business communication shouldn’t be a headache. You deserve crystal clear voice quality, seamless mobile apps, and a partner who answers when you call. We bring next generation communication tools to East Texas businesses—without the tech jargon or the enterprise price tag.
Other businesses trust us — you can too.
